Quality Assurance

The owners and staff at Westgate House are committed to providing the highest levels of quality care in a homely warm environment. In the quality care we are also committed to protecting and respecting the dignity, self respect, and as far as possible the independence of our residents. Our dedication to providing quality nursing services ensures that Westgate House operates at a consistently high level.

To give credence to our promises of first class care, Westgate House possesses the Quality Assurance Standard ISO 9002. We are an Approved Training Centre for the training of NVQ’s in Care, and we are also a work experience placement centre for student nurses undergoing training for their Nursing Degree or Dip RN HE.

All care staff are encouraged to take up NVQ training up to a minimum of level two and all nurses continue their post qualification education within our Training Centre.

We are registered by CSCI (Commission for Social Care Inspection). We are members of the RNHA (registered Nursing Homes Association) a national association committed to ensuring high standards and we also belong to Classic Homes which is an organisation of ‘one off’ homes which offer individuality in addition to high standards and value for money.

We have also been awarded ‘4 Roses’ (the highest awarded) by Northants County Council for their scheme for improving care standards.

Inspection Report

A copy of the latest inspection report for Westgate House carried out by CSCI can be found on the CSCI website or will be made available upon request.

Complaints Proceedure

A copy of our complains proceedure is available on request.

Resident Needs

Staff at Wetgate House are responsive to residents needs and are motivated to meet those needs with quality care.

Some possible needs that residents may have: –

  • May require continuous staff supervision to live safely
  • May need help due to lack of manual dexterity
  • May need assistance/supervision with smoking
  • May require safe administration of prescribed medication
  • May require regular treatments by a Registered Nurse
  • May need assistance with eating or drinking
  • May need assistance with mobility
  • May need the assistance of trained staff to aid communication
  • May have behavioural difficulties
  • May be disorientated for time, place or person
  • May need a supportive environment
  • May need help with daily living activities
  • May wander and need room to do this safely
  • May present safety problems